Player support
How can we help?
For a puzzle question, a purchase issue, or a problem with the app, email us.
Please include “Sudoku & Sprites,” your device model, iOS or iPadOS version, app version, and what happened. For a puzzle issue, include the level or daily challenge date. Screenshots can help. Please omit passwords, payment card details, and other sensitive information.
Common questions
What are the puzzle rules?
Every row and column needs one of each color and one of each shape. Select a space, then choose a color and a shape from the two trays. Each color-and-shape pair appears only once across the board. Dotted clues are fixed. A completed row or column celebrates when both rules are satisfied.
Where is my progress saved?
Your progress, gems, hints, Pip’s appearance, and unlocked accessories are saved on this device. The app does not have a developer-hosted account or a cloud-save service. Game Center does not back up your gem balance or wardrobe.
Deleting the app or changing devices may remove this save. Please contact us before reinstalling to troubleshoot a problem; we cannot promise to recover a deleted device save.
How do I restore purchases?
Open Settings or the Shop and select Restore purchases while using the same Apple Account used for the original purchase. This checks an active Sprite Club subscription and gem purchases still waiting to be delivered.
Gem packs are consumable purchases. Restore does not refill spent packs or recreate an already-delivered gem balance. Gems, hints, and accessories unlocked with gems belong to your device save and do not transfer through Restore purchases.
What does Sprite Club include?
Sprite Club is an automatically renewing monthly subscription that removes the bottom banner and automatic break ads. It does not include unlimited hints or gems. If the hint you need is empty and you do not have enough gems to buy a refill, you may still choose an optional hint ad.
The Shop and Apple’s purchase confirmation show the current localized price. Gem Pocket, Gem Satchel, and Gem Chest are separate one-time purchases of 100, 350, and 650 gems. Gems can be used for hint refills and Pip’s accessories.
How do I manage a subscription or ask about a charge?
Apple handles purchases. Sprite Club renews monthly unless canceled before renewal. Manage or cancel it in your Apple Account’s subscriptions. Deleting the app does not cancel a subscription.
For a charge or refund request, visit Apple’s Report a Problem service. You can also email us about a delivery issue; do not send your card details.
Do I need an account for the leaderboard?
You can play without creating a Sudoku & Sprites account. Online rankings use Apple Game Center when you choose to connect. Apple supplies your gaming identity and nickname. The game sends your campaign score to Apple; your local Pip name is separate.
Game Center requires an internet connection and availability of Apple’s service. Manage your Game Center identity in iOS or iPadOS Settings. Connecting does not sync puzzles, gems, or accessories across devices.
How do daily check-ins work?
Check in on consecutive days to collect stamps. Day 4 awards one color hint, and day 7 awards 50 gems. Other days award a stamp. Missing a day restarts the streak. The daily challenge changes at local midnight.
When will I see ads?
Free players may see a banner at the bottom when an ad is available. Occasional automatic full-screen ads can appear after a completed puzzle when you choose to continue. Automatic break ads do not interrupt an unfinished puzzle. Sprite Club removes the banner and automatic break ads.
Hint ads open only when you choose an available offer. A completed reward grants one hint of the selected type: color, shape, or both. The advertising service must confirm the earned reward; closing an ad early does not guarantee a hint. Ad length varies, and offers have daily and cooldown limits.
Why is a hint ad unavailable?
Ads depend on privacy choices, connection, available ad inventory, and offer limits. An offer may be unavailable while an ad is loading, during a cooldown, or after the daily limit. Sprite Club members see an optional hint offer only when the selected hint is empty and they cannot afford its gem refill.
You can continue solving the puzzle, use an owned hint, or buy a refill with gems. An unavailable ad does not spend gems or hints.
How do I change ad privacy choices?
Open Settings and choose Ad privacy choices when it is available. The choices offered depend on your region. You can also manage Apple’s tracking permission in your device’s privacy settings. You can decline tracking permission and continue playing.
The app requests non-personalized ads. Google’s services still process advertising and technical data, as described in our Privacy Policy.
Can I hold nothing or change Pip’s outfit?
Open Pip’s wardrobe. The handheld category includes a “Nothing” option. Choose from included items or unlock additional colors, hats, clothing, and handhelds with gems. Select Save goblin to keep your changes.
Privacy questions
Read our Privacy Policy, or email kayladeshasier@gmail.com with “Sudoku & Sprites Privacy” in the subject.