Privacy Policy

Game data on your device

The app saves puzzle progress, best times, moves and hint use, check-in history, gems, hints, Pip’s name and appearance, unlocked accessories, settings, and purchase-delivery records on your device. Limited local activity records support progress and ad-frequency controls. We do not send these game records to a developer-operated analytics server.

No developer-hosted player account or cloud-save service is provided. Local progress, gems, hints, and wardrobe items may be lost when you delete the app or change devices. Game Center and Restore purchases do not back up this device save.

Optional Apple Game Center

When you choose to connect, Apple authenticates your gaming identity and handles leaderboard rankings. The app uses your Game Center player identifier and display name, sends your campaign score to Apple, and stores the identifier locally to associate score submissions with the correct player. Rankings may be visible to other players according to Apple’s settings. Your local Pip name does not identify your leaderboard score.

You can play without connecting. Manage Game Center through your device settings. Apple describes its handling of information in Game Center & Privacy.

App Store purchases

Apple processes payments and subscription management. The app uses verified product and transaction identifiers, delivery status, and membership expiry information to deliver purchases and prevent duplicate delivery. Purchase records are stored on your device. We do not receive payment card details.

Restore purchases checks current subscription eligibility and purchases still awaiting delivery. It does not refill consumable gem packs or recover an already-delivered balance or wardrobe. See Apple’s restoration guidance and Apple’s Privacy Policy.

Advertising

Google AdMob provides a bottom banner for free players when ads are available, optional hint ads, and occasional full-screen ads at eligible breaks after a completed puzzle. Automatic break ads do not interrupt an unfinished puzzle. An active Sprite Club membership removes the bottom banner and automatic break ads. Members may still choose a hint ad only when that hint is empty and they do not have enough gems to buy a refill.

Google’s services may process IP addresses and approximate location, device or app identifiers, ad views and interactions, other product interactions, and crash, performance, and diagnostic data. These data may be used for advertising, ad measurement, analytics, and operating or improving Google’s services. Ad personalization is disabled in this app; non-personalized ads still involve data processing. Membership does not disable Google’s ad or consent services, and optional rewarded ads may be prepared before you choose to watch one. See Google’s Privacy Policy and Google’s advertising SDK disclosures.

Google’s privacy messages are shown where required before ads can load. Open Settings → Ad privacy choices, when available, to review or change the choices offered for your region. The app may also request Apple’s tracking permission when applicable. You can decline that permission and continue playing, and manage it in your device’s privacy settings. Disabling tracking permission or ad personalization does not eliminate all advertising-service data processing.

Support messages

If you email us, we receive your email address and whatever information you provide, such as your device model, screenshots, and issue description. We use that information to respond and investigate the issue. Do not include passwords or payment card details. We retain support correspondence for as long as needed to handle the request and related follow-up or legal obligations.

For an access, correction, or deletion request concerning information you sent us, email the contact above. We may need information to verify the request. We cannot directly delete or recover information held only in your local device save, or delete records controlled by Apple or Google; use the relevant service’s controls.

This website

We do not add our own analytics scripts, advertising, or tracking pixels to these support pages. Support messages are sent through your email app. Netlify hosts this site and may display its own badge and embedded controls. Netlify may process technical request information such as IP addresses and browser details, interactions with its controls, and information you choose to enter there. See Netlify’s Privacy Policy. Links can open other third-party sites.

Your choices and policy updates

You can use the game without Game Center, manage purchases through your Apple Account, and contact us about support information you have provided. Deleting the app may remove its local save; it does not cancel a subscription or erase Apple’s records. Please contact support before reinstalling if you want to troubleshoot a save or purchase issue.

If the app’s services or data practices change, this policy will be updated with a new effective date. This policy describes the app’s use of local game storage, optional Apple services, and Google advertising services. Changes to these practices will be reflected here.